If you’re running a business with a significant online presence, you know that an effective digital marketing strategy is important to your success. When your strategy is working, you see rapid growth and get a bigger foothold in the market with every update. But if you’re seeing your audience engagement plateau or decline, something in your strategy needs refinement.
A digital marketing strategy can go awry in many ways. You might be advertising on the wrong platform, your ads may be targeting the wrong demographic, or you could miss a human touch that lets the audience connect. Any of these deficits can be corrected with the help of an expert digital marketing agency.
If you’re worried about the state of your digital marketing outreach, we’re here to help. Kaizen Sigma LLC is a full-service digital marketing agency taking on new clients. Read on to discover five things that could be missing from your online marketing strategy – and how to fix it.
The skeleton of every digital marketing strategy and campaign is understanding your customers. That includes what they want and where they congregate. The internet makes finding customers easier than ever, but if you don’t have a firm picture you’ll spend a lot of money on inexact ad campaigns.
The best way to solve this problem is to analyze your sales statistics. A picture will emerge of your average customer’s age, personality, and other interests. Find where they post on the internet and target your ads there.
The strength of consistency in digital marketing is that your loyal audience knows what to expect. This means consistency in both the quality and frequency of your content. Your goal should be to get a regular audience coming back at the same time each day or week to see what you’re posting.
An irregular schedule will leave your audience skeptical about your commitment. The best way to counter this is to have a dedicated employee or staff whose job it is to maintain your social media channels.
Customer service is a key part of every social media strategy. If you’re successful at cultivating an audience, you’ll get comments on your social media posts asking questions and giving their opinions on your product. If those customers don’t get a response, they may feel the company isn’t committed.
Having a customer relations specialist is the key to maintaining good customer relations. This is especially important with complaints, as a well-reasoned response can turn a potential enemy into a repeat customer.
Many companies concentrate their social media outreach to one channel, usually Facebook or Instagram. If your audience concentrates on this platform, it can be tempting to play to your strength. However, you are turning your back on an audience of billions by sticking to only one.
The key to a diversified social media strategy is to study content providers on these platforms and find what drives interaction. A Twitter account is also a must, as the easy-to-use platform brings together audiences from the other platforms.
While social media platforms are available on desktop, most of today’s influencers and young consumers are reading content and making purchases on their smartphones. Mobile content is best when delivered in bite-sized chunks with a visual component.
The best way to optimize your content for mobile is to develop an app for your company or partner with an existing app to provide mobile-optimized content.
If you’re looking to shore up your marketing strategy and grow your audience, we’re here to help. Visit Kaizen Sigma LLC at our contact page to schedule a free strategy call today.
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